FAQ

Anything marked water safe, yes. Salt water, chlorine and soap do nothing to solid 14k gold or 14k gold filled. Rinse it in fresh water afterwards if you remember, mainly so salt does not dry inside a chain. Pieces with freshwater pearl are the exception and are marked as not water safe.

Solid 14k is gold all the way through. Gold filled is a thick layer of 14k bonded to a brass core, roughly a hundred times thicker than plating. Both survive daily wear and water. Neither is plated, which is the thing that wears through and marks skin. There is a longer explanation on the materials page.

No. That mark is copper reacting with skin, which happens when a thin plating wears through to the base metal. There is no plating here to wear through.

Yes. Both mined and lab-grown diamonds are used, and each piece says which. A lab diamond is chemically and optically the same stone; it costs less, which is how a diamond piece stays attainable.

Ask. Custom lengths and resizes are normal here, not a special favour. Send a request and Orel will reply with what is possible and what it costs before anything is made.

Pieces in stock ship within a few days. Made-to-order and custom pieces usually take two to four weeks, longer if a particular stone has to be sourced. You will be told which before you pay.

Yes, within 30 days, unworn. Custom pieces are made for one person so they cannot be returned unless something is wrong with them. Details are on the shipping and returns page.

Almost always. Solid gold is repairable in a way plated jewelry is not. Get in touch with a photo.

Because one person makes them. A season is roughly fifty pieces built around a few heroes. When something sells out it often stays sold out, though most things can be made again to order.